1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
How do I return an item to Vintage Ski World?
Vintage Ski World will refund the amount paid for any product, minus the shipping fees, within 30 days of purchase: If it is repackaged properly and returned to us in the excellent condition that it was initially shipped to you.
Please contact customer service for more information on returning an item. Our posters and photos need to be handled with care so they are not 'dinged' with small dents, while being handled. The posters and photos need to be re-wrapped in the tissue paper that they were initially wrapped in, so as to keep them from being damaged during transport in the tube. The tube needs to be tapped shut, so it will not open during shipping. Please use a return shipping method, like Priority Mail that can be tracked, so the package in not lost during the return shipment.
Please contact customer service for more information on returning an item. Our phone number is 1-800-332-6323, or you can email us at rallen@vintageskiworld.com. Thank you!
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-800-332-6323.
What is your return policy?
How do I return an item?
We will refund any product within 30 days of purchase: If it is repackaged properly and returned to us in the excellent condition that it was initially shipped to you.
Please contact customer service for more information on returning an item. Our phone number is 1-800-332-6323, or you can email us at rallen@vintageskiworld.com. Thank you!
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Join Our Newsletter Today for Emails About Sales!
Also receive a 10% off coupon code to use on your next purchase.
